Refund policy

MOON MILK – RETURNS & REFUNDS POLICY

We hope you love your Moon Milk purchase. If you change your mind, you may request a return within 14 days of receiving your order.

Returns

To be eligible for a return, your item must be:

• Unworn and unused
• In its original condition
• With all original tags attached
• Returned in its original packaging where possible

For hygiene reasons, items that have been worn, washed, damaged after delivery or returned without their original tags may not be accepted unless the item is faulty.

How to request a return

Please contact us at moonmilkhq@protonmail.com within 14 days of receiving your order. Please include your order number and reason for the return.

We will provide you with instructions on where to send your return.

Return postage

Customers are responsible for return postage costs when returning an unwanted item or changing their mind.

If an item is faulty, damaged or incorrect, please contact us and we will arrange an appropriate solution in accordance with your legal rights.

Refunds

Once your return has been received and inspected, we will let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

Faulty or damaged items

Please inspect your order when it arrives. If your item is faulty, damaged or you receive the wrong item, contact us as soon as possible at moonmilkhq@protonmail.com so we can resolve the issue.

Your legal rights

Nothing in this policy affects your statutory rights under UK consumer law.